faq

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At this stage, our product line is make to order so it is shipped directly from our factory in Jordan. However, we are currently looking for distributors and are planning to have an express range for fast deliveries.

They will cover all working days and hours for the US East Coast.

Yes, the team allocated to cater for all US projects after sales requirements are fluent English speakers. 

This is highly dependent on the damage and if it is a painted item. In general we can replace between 10 days and 3 weeks

A special unit will be allocated for all United States projects and after sales requests can be made anytime to the corresponding customer service team in Amman. Based on the specific repair requirement, the needed course of action will be taken to ensure that damaged parts are produced and shipped for replacement within the shortest time span possible.

Depending on the materials selection and finish requirements, our standard product lines can be ordered and produced in 2 to 4 weeks. Semi-custom products lines can be ordered and produced in 6 weeks and fully customized product lines can be designed and produced in 12 weeks. Based on the vessel’s availability, shipping needs 21 – 30 days for direct delivery to the East Coast in the United States.